FAQ’S
GENERAL INFO
DO YOU OFFER DELIVERY?
Absolutely! Better too if you use our app. You will earn loyalty points which you can redeem later for your pura vida favorites.
We do also work with third-party platforms like Uber Eats.
Something wasn’t quite right with your order?
Contact us and in some cases, we can issue a credit right to the app for future orders.
DO YOU TAKE RESERVATIONS?
Our tables are first come first served. We OFFER indoor and outdoor dining AT ALL STORE LOCATIONS.
DO YOU HAVE VEGAN AND GLUTEN-FREE OPTIONS?
Yes! We have options for both gluten-free & vegan diets. YOU MAY ALSO REQUEST THE REMOVAL OF CERTAIN INGREDIENTS IF YOU HAVE AN ALLERGY, FOR EXAMPLE.
HOW TO BECOME A PURA VIDA AMBASSADOR?
Please send your application for the ambassador program here.
CUSTOMER SUPPORT
HOW DO I GET HELP WITH A CURRENT ORDER IN PROCESS?
The best way to reach us is via our LIVE-CHAT in the Pura Vida mobile app. Please include your ORDER # and STORE LOCATION so we can help you as quickly as possible.
Can I cancel an order made on the app or online?
Once an order is placed, we are unable to cancel - it is likely in the making.
ISSUE WITH AN ORDER PLACED ON UBEREATS?
For most issues with orders placed through third-party platforms, you will need to first contact their support team. We are not able to make adjustments to these orders in most cases and any credits or refunds must also be requested directly with that third-party platform.
We’ve included some tips on contacting each platform’s support team below:
Uber Eats Customer Service - Visit Help in the Ubereats app or help.uber.com/ubereats
HOW DO I GET HELP WITH A PAST APP ORDER?
You can reach our customer care team for help with a past order, please click the button below to send us an e-mail and someone from our team will be in touch asap!
CATERING
DO YOU OFFER CATERING?
YES, we are offering catering services FOR pickup & delivery from ALL OUR LOCATIONS, MINUS OUR SOUTH OF FIFTH STORE
Orders must be placed 24 hours IN ADVANCE
more catering info here
HOW DO I PLACE A CATERING ORDER?
Catering orders must be placed through our app. For any questions, you can reach us at catering@puravidamiami.com
You can also submit the catering request form below to speak with someone from our team if you have questions or need help with placing an order.
CAN I HOST AN EVENT AT PURA VIDA?
we offer a few private dining spaces across our stores. more info here.